SME · PROFESSIONAL SERVICES
CASE STUDY
Accountancy firm upgrades to full fibre and never looks back.
A two-site accountancy firm running cloud software on ageing FTTC broadband made the switch to full fibre with ATN. Productivity went up. Complaints went down.
SECTOR
Professional services
SITES
2 locations
SOLUTION
Full fibre broadband
RESULT
99.8% uptime across both sites
THE CHALLENGE
Slow broadband was making a professional firm look unprofessional
The firm operates two offices and had grown steadily over several years. What started as a small practice on a basic FTTC connection had become a fifteen-person operation running cloud accounting software, video calls with clients, and a hosted telephony system simultaneously across both sites. The broadband connections had never been upgraded.
Video calls dropped at the worst moments. Cloud software timed out during busy periods. Staff complained constantly about slow upload speeds when sending large documents to clients. For a firm built on precision and reliability, an unreliable internet connection was becoming a reputational problem as much as an operational one.
FTTC broadband unable to support cloud software, VoIP, and video calls running simultaneously
Slow upload speeds causing delays when sending large documents and reports to clients
Dropped video calls and poor call quality creating a poor impression with clients
THE SOLUTION
Full fibre across both offices, managed from day one
ATN installed full fibre broadband at both office locations, replacing the existing FTTC connections with a pure fibre service sized to handle the firm's current workload with significant headroom for growth. Both installations were completed outside office hours to avoid disruption to the working day.
Both connections are now monitored continuously by ATN's 24/7 NOC. The firm has a named account manager who understands their setup and is available as a direct point of contact. The cloud software runs without interruption, video calls are stable, and upload speeds are no longer a topic of conversation.
Full fibre broadband across both sites with 99.8% uptime SLA
Installations completed outside office hours with no disruption to the working day
24/7 NOC monitoring and a named account manager from day one
THE RESULTS
Faster. Stabler. Simpler.
0
DROPPED CALLS
99.8%
UPTIME SLA
4hr
2
SITES CONNECTED
"
The difference was immediate. Everything just worked. Our team stopped complaining about the internet and started focusing on clients. That alone was worth it.
MANAGING PARTNER
Accountancy practice · 2 sites · Midlands
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