SME · TRADE SUPPLIES
CASE STUDY
B2B plumbing supplier cuts downtime by 90%.
A national trade supplies business with 7 sites replaced patchy FTTC broadband with a fully managed leased line solution, and eliminated costly downtime overnight.
SECTOR
Trade supplies
SITES
7 locations
SOLUTION
Managed leased line
RESULT
90% reduction in downtime
THE CHALLENGE
Downtime was costing real money
The business operates seven trade counter sites across the UK, handling high volumes of orders and supplier stock management throughout the day. Their FTTC broadband connections were unreliable, slow to recover after outages, and completely unsupported by their incumbent provider.
Each hour of downtime meant staff couldn't process orders, access supplier portals, or print pick lists. During peak periods, a single outage across even one site could cost hundreds of pounds in lost productivity. With no SLA in place and no proactive monitoring, faults were only discovered when staff noticed something had stopped working.
THE SOLUTION
Managed leased lines across all seven sites
ATN replaced the existing FTTC connections across all seven sites with dedicated managed leased lines, delivering symmetric, uncontended bandwidth with a guaranteed uptime SLA of 99.98%. Each site was surveyed, planned, and installed by ATN's own engineers, with migration managed to avoid disruption to trading hours.
Once live, ATN's 24/7 NOC took over proactive monitoring of all seven connections. Any fault detected triggers an automatic alert and a response within four hours, before the client's staff are even aware of an issue.
Dedicated leased lines with 99.98% uptime SLA across all seven sites
24/7 NOC proactive monitoring, faults detected and escalated before staff notice
4-hour response time SLA with a named account manager from day one
THE RESULTS
The numbers speak for themselves
90%
DOWNTIME REDUCTION
99.98%
UPTIME SLA
4hr
FAULT RESPONSE
7
SITES CONNECTED
"
We had outages every week and no one to call. ATN sorted all seven sites. We haven't had a single unplanned outage since, and if anything does happen we know someone will pick up the phone.
OPERATIONS MANAGER
B2B Plumbing Supplies · 7 sites · National
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