MSP · WHITE-LABEL
CASE STUDY
MSP delivers 99.99% SLA compliance.
A national MSP needed a credible regional access partner to deliver last-mile connectivity across 50 active circuits. ATN delivered 99.99% SLA compliance over 12 months with zero escalations.
SECTOR
MSP white-label
CIRCUITS
50 active circuits
SOLUTION
Last-mile connectivity
RESULT
99.99% SLA compliance
THE CHALLENGE
A national MSP needed a regional partner they could trust
The MSP had won a significant contract to deliver managed connectivity services to a portfolio of business clients across our region. Their existing national infrastructure didn't reach the sites they needed to cover, and they required a regional access partner who could deliver last-mile connectivity under their own SLA commitments, invisibly, under the MSP's brand.
The stakes were high. Any failure on ATN's part would reflect directly on the MSP's relationship with their end clients. They needed a partner with the operational depth to deliver consistently, the documentation to satisfy procurement, and the commercial maturity to operate as a true white-label extension of their own team.
National infrastructure didn't reach the regional sites the MSP needed to cover
White-label requirement where ATN needed to operate invisibly under the MSP's brand
Any failure would directly impact the MSP's end-client relationships and reputation
THE SOLUTION
White-label last-mile delivery across 50 circuits
ATN took on the full regional access function for the MSP, surveying, installing, and managing 50 circuits across the portfolio. All communications with end clients were handled under the MSP's brand. ATN's engineers operated as a seamless extension of the MSP's delivery team, with no ATN branding visible to end users at any point.
ATN provided granular SLA reporting aligned to the MSP's own client commitments, monthly service reviews, and a dedicated account manager available as an escalation point. The MSP had full visibility of circuit status through ATN's partner portal at all times.
Full white-label delivery with ATN invisible to end clients throughout
Granular SLA reporting aligned to the MSP's own client commitments
Dedicated account manager and partner portal access for full circuit visibility
THE RESULTS
12 months. 50 circuits. Zero escalations.
99.99%
SLA COMPLIANCE
50
ACTIVE CIRCUITS
12
MONTHS DELIVERED
0
ESCALATIONS
"
We needed a regional partner who could operate as part of our team without our clients ever knowing they were there. ATN delivered exactly that, 12 months in, our clients don't know ATN exists, and our SLA record has never been stronger.
TECHNICAL DIRECTOR
National MSP · 50 circuits · White-label
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